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Jebran Shafiq

Author Bio

Jebran Shafiq is a web designer and digital marketer with over 5 years of experience in the industry. In his blog, TechJBR.com, he regularly shares insights and experiences on web design and digital marketing with the goal of helping others to learn something new.

Articles attributed to Jebran Shafiq

Top 5 ways to improve product experience

Product experience refers to a customer's overall perception and satisfaction when using a product or service. Improving product experience is an ongoing process that involves understanding customer n...

By Jebran Shafiq

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson